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I bought a 6 pack of Port Road Pils last week which was off, I mean butterscotch and chemical bitterness. Contacted them on Facebook and sure enough batch 1867 is one affected that they tried to recall but somehow made the shelves. Anyway I was told to mail email@example.com which I did last week and no reply. Really disappointing customer service. I had a similiar issue with Tuatara, I emailed them and their rep collected and dropped me round a replacement a couple of days later. My advice is don't buy Panhead Pils or Supercharger until they are sure all the bad batches are off the shelves. I wont ever be buying their beer out of principle.
I had a crap Port Road Pils last night too. I don't think it was off but it reminded me about what I hate about Macs hop rocker (which used to be great) these days which I'm sure has something to do with the accountants coming in and trying to save a buck on the way ingredients are used. Sad, Panhead wasn't supposed to go the same way as Macs after the acquisition. Or maybe its a good thing, if the big boys can't offer a decent craft option it might limit how much they can keep the independents out of the pubs, which of course was their whole scummy reason for the purchase.
I think they switched their customer service off after the acquisition as well. Very sad
Got contacted by Panhead yesterday. They wanted a photo of the batch number before they would send a replacement, luckily I still have 4 of them because I am sure drain unclogger would taste better.
I too bought a 6 pack of one of the dud batches (1869?) of Supercharger. I contacted PanHead and they sent me 2 x six packs of supercharger by courier.... which tasted just fine. The next Panhead beer that I drink will probably be a Vandal in the new popup PanHead Bar in the Viaduct, Auckland City. The bar is there for the next 6 months, looking good (still under construction)
I ended up with a bad Supercharger 6 pack earlier in the year too. They replaced it. But, customer services 101 suggests you go a little further when you fuck up like that. A straight replacement is not quite there. Especially when you hear the bad stuff is still out on the shelves. Poor quality control. Average CS. Yes, it Supercharger is a great beer, but I'm happier buying other great beers from truly independent brewers than helping to enable this big brewery mentality any longer. And even happier working on my own all grain recipes :)