Brewshop.co.nz still there?

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Permalink Reply by BrewShop.co.nz on December 10, 2012 at 4:03pm

Yep, we're still here. Can't see any emails from you and we are getting phone calls! You sure you've got the correct details? Email us at sales@brewshop.co.nz

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Permalink Reply by Jberries on December 10, 2012 at 4:23pm

Good to know, must be me, hmm, been using this email support@brewshop.co.nz and calling this #  07 929 4547

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Permalink Reply by Chris P on December 10, 2012 at 4:18pm

I have also sent through a few unanswered emails direct through the contact part. Mainly about new hop varieties and not too urgent so never chased these up but maybe the system is missing some Emails going through...

 

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Permalink Reply by Jberries on December 10, 2012 at 4:31pm

Yes, I don't think anyone is monitoring their support mail box, which seems to be the one it is sent too when you fill out the contact form online.

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Permalink Reply by BrewShop.co.nz on December 10, 2012 at 4:50pm

Yes, the support mail box is monitored daily. It goes into a support ticketing system and we've had, and replied to, quite a few already today. It's more likely we've replied but our email reply has been blocked somewhere along the way to you - this happens occasionally.

I can't explain the phone bit though - our phone line is alive and well!

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Permalink Reply by mattd2 on December 10, 2012 at 9:24pm

I can say that the contact page and reply is working, asked a question last night and got a reply at 7.41am this morning! Thanks by the way brewshop, just about to place my order... if only I could find my credit card!

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Permalink Reply by Jberries on December 10, 2012 at 9:33pm

I haven't sorted the phone issue yet, but the email issue could be something with a hotmail address, I switched to gmail and got a quick smart reply from them.

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Permalink Reply by Sambo on December 12, 2012 at 12:54pm

Cory at brewhouse.co.nz is fantastic! and Quick

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