lol, off topic, but I had a brew day at mine on saturday, and we were bitching about brewcraft, then I remembered that my neighbour (who was in earshot) is married to one of the managers of brewcraft ;oP lol I didnt feel bad tho..
Brewcraft have the market in NZ as they seem to be the preferred supplier for a lot of the bigger fish. As Stu has found, unless you have a retail store they are not interested (been there tried it).
I shop overseas for many of my supplies as it is usually cheaper than a BC LHBS, especially when you order X number of the things you need! I'll buy those things locally when I get the range I want at a decent price!